ENGAGING CONVERSATIONS WITH THE LEADERS AND INNOVATORS SHAPING THE FUTURE OF HOSPITALITY, AI, AND PHYSICAL-WORLD TECHNOLOGY.
HITMAN PODCAST EPISODES
Conversations with founders, operators, and innovators shaping the future of hospitality, connected technologies, AI, entrepreneurship, operational excellence, and physical-world intelligence.
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Episode 5: Things. Connect. Collect. Learn. Do.
Jun 12 - 4 min
The HIT-MAN framework is built on a simple but powerful progression: Things. Connect. Collect. Learn. Do.
In this chapter, Don Ward introduces the foundation that connects physical operations, real-time visibility, operational intelligence, and AI into a practical framework organizations can use to drive better decisions and outcomes.
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Episode 4: Physical Assets Become Digital Assets
Jun 12 - 4 min
Every physical asset generates data. The question is whether organizations know how to capture it.
In this chapter of the HIT-MAN framework, Don Ward explores the transformation of physical assets into digital assets through connected technologies, creating new opportunities for visibility, operational intelligence, and automation.
Episode 3: Early, Not Wrong
Jun 12 - 4 min
Many innovators are dismissed not because they’re wrong, but because they’re early.
In this chapter of the HIT-MAN framework, Don Ward explores the challenges of bringing new ideas to market before customers fully understand the problem being solved. From connected technologies to operational intelligence, many of today’s accepted practices were once viewed as unnecessary or ahead of their time.
Episode 2: The Spreadsheet Phase
Jun 11 - 3 min
In this chapter of the HIT-MAN framework, Don Ward explores the operational reality faced by many organizations: manually tracking assets, reconciling inventory, and making decisions with incomplete information.
Spreadsheets helped bridge the gap, but they were never designed to serve as systems of record for complex operations. As organizations grew, the limitations became increasingly apparent.
Episode 1: Before the AI
Jun 12 - 2 min
Before AI became the hottest topic in business, operators were already struggling with visibility, manual processes, and disconnected systems.
In this first chapter of the HIT-MAN framework, Don Ward explores the operational challenges that existed before AI and why understanding those challenges is essential to appreciating where connected technologies, operational intelligence, and AI are taking us next.
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